Claims Explained: Onus of Proof
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Onus of Proof sounds like a legal concept and it is. Onus of Proof isn’t complicated though – it just refers to the responsibility of proving (or disproving) a fact. … Read More

British Airways Strikes – September 2019
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British Airways have notified travellers that there will be significant delays and cancellations impacting flights on 9, 10 and 27 September 2019. As this British Airways strike event is now … Read More

Hong Kong Protests – 5 August 2019
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Demonstrations in Hong Kong have been ongoing since June 2019.  From 5 August 2019, these demonstrations have led to flight cancellations and disruption to scheduled transport services. News of disruption … Read More

Compulsory Travel Insurance:  Which countries?
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Compulsory travel insurance is becoming more common these days with some countries denying entry in cases where the traveller is uninsured. It can be a little tricky too as some … Read More

Cancellation Cover: Do you really need it?
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Most travel insurance policies include Cancellation cover but how do you know if you need it? To decide, it’s important to make sure you understand what the Cancellation section covers and … Read More

Claims Explained: Why is an investigator involved?
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Being told your claim has been referred to an investigator could make you feel a little nervous. If your insurer appoints an investigator to review your claim, does this mean … Read More

Contagious Diseases Series: Malaria
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Malaria is a serious disease and, in some cases, can prove fatal. The World Health Organisation estimates that in 2017, there were 219 million cases of malaria worldwide.  In that … Read More

Duty of Disclosure: What does it mean?
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The Duty of Disclosure sounds important and it is. If you want to purchase an insurance policy, you must comply with the Duty of Disclosure. Duty of Disclosure is a … Read More

Claims Explained:  Why do I need a Police Report?
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Most if not all travel insurance policies carry a condition that you must provide a police report to support a claim for loss or theft of property. In fact, some … Read More

Smartraveller Travel Warnings Explained
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The Australian Department of Foreign Affairs and Trade (DFAT) provides travel advices for more than 170 countries on their smartraveller website. Did you know that the level of the smartraveller … Read More

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