Claims Explained: Inpatient Medical Expenses
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No one goes on holiday thinking they will end up in hospital.  But it does happen. It is a condition of most, if not all, travel insurance policies that if … Read More

Claims Explained: Onus of Proof
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Onus of Proof sounds like a legal concept and it is. Onus of Proof isn’t complicated though – it just refers to the responsibility of proving (or disproving) a fact. … Read More

Cancellation Cover: Do you really need it?
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Most travel insurance policies include Cancellation cover but how do you know if you need it? To decide, it’s important to make sure you understand what the Cancellation section covers and … Read More

Claims Explained: Why is an investigator involved?
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Being told your claim has been referred to an investigator could make you feel a little nervous. If your insurer appoints an investigator to review your claim, does this mean … Read More

Claims Explained:  Why do I need a Police Report?
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Most if not all travel insurance policies carry a condition that you must provide a police report to support a claim for loss or theft of property. In fact, some … Read More

Denied Entry: Your rights & responsibilities
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For many people, being denied entry at the Immigration counter is one of their worst travel nightmares. Have you ever thought about what happens if you are denied entry into a … Read More

Delayed Baggage Compensation
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Delayed baggage is a right royal pain in the “you-know-where”. If you’ve ever had to deal with delayed baggage after a long haul flight, you know just how true this … Read More

Overseas Hospital Tips
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Ending up is hospital isn’t ideal when holidaying overseas. But it can happen and a little advance preparation can help – just in case your trip does involve an impromptu … Read More

Contribution: is having two policies a problem?
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Have you heard the term “Contribution”?  If not, you’re not alone. Sometimes, there are two policies in force which cover the same trip. This could be because you purchased your … Read More

Damaged Baggage: Can I claim against the airline?
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If you’re well travelled, chances are your baggage has taken a battering during transit. Sometimes it’s just minor scuffing and scratching but what happens when your suitcase arrives on the … Read More

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