Privacy Policy
The Privacy Act 1988 (Cth) regulates how organisations collect, use and disclose personal information. Go Insurance is committed to handling your personal information in accordance with the Privacy Act and the Australian Privacy Principles.
This policy explains what personal information we collect, how we use and protect it, when we may disclose it, and how you can access it or raise a concern. It applies to goinsurance.com.au and the Australian travel insurance services we provide.
The Personal Information We Collect and Why
We collect personal information from or about you for the purpose of providing insurance services to you. These services include, but are not limited to:
Typically, the information we collect may include your name, address, contact details, age, gender, declared medical conditions or other information which identifies you personally (personal information).
In most cases the information we collect is provided by you — for example, when you obtain a quotation for insurance or lodge a claim. By providing this information you consent to its collection, storage, use and disclosure as set out in this policy. Occasionally, we will obtain information about you from other sources, such as our emergency medical assistance team, hospitals and medical practitioners, or other insurers.
The personal information we collect can be used or disclosed for any purpose connected to these activities, but only where you would reasonably expect this to occur.
Who We May Disclose Your Information To
When necessary, and in relation to the activities above, we (or our agents) may disclose your personal information to — or request it from:
Disclosure When You Make a Claim
If you make a claim against your policy, Go Insurance (or our agents) may also disclose your personal information to:
Sending Your Information Overseas
In some instances we will need to send your personal information overseas, or collect it from overseas. These instances may include:
How Your Information Is Stored and Protected
Your personal information may be stored in a range of ways, including computer systems and databases, hard-copy or paper files, and telephone recordings.
Go Insurance strives to protect the privacy and security of your personal information, maintaining industry-standard technology and procedures for information management and our online services. Once received, your information is protected by security controls including firewalls, user identification requirements and audit trails.
We run an ongoing review and enhancement program covering our policies, processes and procedures, as well as technology reviews of software, virus protection and firewall settings. Our IT systems and infrastructure are regularly audited by internal and external experts.
Providing Information to Us
You must provide us with whatever information we reasonably require to assess your application for insurance, manage any policy we issue to you, and assess any claim you make. If you do not provide the personal information we have reasonably requested, we may not be able to provide you with a policy or manage and settle any claims you make against it.
Where you provide personal information about other individuals, you must make them aware that you will provide this information to us; the types of persons and entities to which it will be available; and the purposes for which we, and those to whom we disclose it, will use it. You must also make them aware that they can access the information we receive from you.
Accessing the Information We Hold
You can request access to the personal information we hold about you. In some circumstances we may decline to provide access to some or all of that information where we are legally entitled to do so — and in such cases we will clearly explain the reason.
To request access, write to our Privacy Manager using the contact details below.
Privacy Concerns and How to Complain
If you wish to access your personal information, have a concern about our privacy policy, or want to lodge a privacy complaint, please write to:
The Privacy Manager
Go Insurance
PO Box 5964
Brendale QLD 4500
We will review your correspondence and provide a written response. If you remain dissatisfied with how we have handled your query or complaint, you can contact the Office of the Australian Information Commissioner (OAIC): GPO Box 5218, Sydney NSW 2001; telephone 1300 363 992; fax 02 9284 9666; email enquiries@oaic.gov.au. For more information about protecting your privacy in Australia, visit the OAIC website. You can also read about how we handle complaints more generally.
Privacy — Frequently Asked Questions
Quick answers to the privacy questions Australian travellers ask most often.
What personal information does Go Insurance collect?
Go Insurance typically collects your name, address, contact details, age, gender, any declared medical conditions and other information that identifies you personally. We collect it to provide our insurance services — assessing your application, managing your policy, and handling any claim. You can read more in our Product Disclosure Statement (PDS).
Does Go Insurance send my personal information overseas?
Yes — in limited circumstances. Go Insurance may send your personal information overseas when sending it to our underwriters (who are located overseas), in relation to certain outsourced business functions, where we are required to by law, or to facilitate an electronic transaction on your behalf.
How can I access the personal information Go Insurance holds about me?
You can request access at any time by writing to our Privacy Manager at PO Box 5964, Brendale QLD 4500. In some circumstances we may decline to release some or all of the information where we are legally entitled to — and if so, we will clearly explain why.
How does Go Insurance protect my personal information?
Your information is protected by a range of security controls, including firewalls, user identification requirements and audit trails. We also run an ongoing review program covering our policies, processes, software, virus protection and firewall settings, and our systems are regularly audited by internal and external experts.
What happens if I don’t provide the information you ask for?
If you don’t provide the personal information we reasonably request, we may not be able to issue you a policy or manage and settle any claims you make. We only ask for information we need to assess your application, manage your policy and handle claims.
How do I make a privacy complaint?
Write to the Privacy Manager, Go Insurance, PO Box 5964, Brendale QLD 4500, and we’ll respond in writing. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner on 1300 363 992. You can also contact our team if you have any questions.
Legal Information
Go Insurance is a registered trading name of Go Unlimited Pty Ltd (ABN 74 149 217 925), AFS Licence No. 404782, of PO Box 5964 Brendale QLD 4500.
The information on this website is general only and is not personalised advice. It does not take into account your objectives, financial situation or needs. Before deciding, please read our Product Disclosure Statement (PDS) — the PDS includes our Financial Services Guide.
Within Australia: 1300 819 888 · From overseas: +61 7 3481 9888